Benefits navigation
Instant answers customized to each member's medical, pharmacy, and point solution benefits.
How we do it
Just Ask Transcarent®. We'll take it from here.
The WayFinding experience connects the dots across medical care, pharmacy, and benefits, so a question turns into the right care instead of another phone call.
A member journey
Five steps, one conversation
Follow a single question from the moment it's asked to the follow-up weeks later. Select a step, or let it play.
What WayFinding does
Three jobs that used to need three phone numbers
Clinical guidance
Agentic AI, dedicated Health Guides, and expert medical opinions support the next step for a member's health.
Care delivery
Virtual primary care 24/7, instantly through chat or by scheduling a video visit.
One connected platform
Everything you already offer, behind one front door
Medical benefits
Pharmacy benefits
Point solutions
One Place for Health and Care™
Answers tailored to the plan
Guidance from AI and people
On-demand care, 24/7
Responsible AI
AI that works for clinicians, not around them
Our AI supports licensed clinicians; it does not replace or overrule them. When a person is the right answer, a Health Guide or clinical team is one tap away.
- Doctor-informed agentic AI
- Dedicated Health Guides for the human moments
- Expert medical opinions for serious decisions
- Security audited and certified to recognized standards
Questions about how it works